Support

How do I check if my application is up to date?
Check on your store (Apple, Google, Steam) if an update is available, if not, you have the latest version of the application. If the store tells you that a...
Tue, 7 Mar, 2017 at 6:03 PM
Restore purchases
On all platforms and versions of HD3D you can restore your purchases and re-install your application without limitations. To do this, please check these po...
Fri, 6 Oct, 2017 at 3:57 PM
Loss of project how to do?
Contact the support by creating a ticket and select "Loss of project: yes". And/or in Home Design 3D go in Share menu > select Contact Support ...
Mon, 3 Jul, 2017 at 6:14 PM
Importing an old project in v4
It is possible to import an old project in version 4 of Home Design 3D, from Dropbox or any other cloud storage service, import the projects directly into th...
Thu, 13 Apr, 2017 at 8:26 PM
Problem with Share option after the last update ?
These problems may occur when an update is deployed on certain versions only. If you try to load a project in a different version of the application (eg mo...
Mon, 12 Jun, 2017 at 5:04 PM
Performance problem with walls
If you encounter performance problems or crashes while manipulating, removing or adding walls, our project tests have shown that this problem is often caused...
Mon, 3 Jul, 2017 at 5:44 PM
Uninstalling / reinstalling will I lose my projects?
On iOS and Mac, with iCloud your projects will be automatically restored so you can uninstall the application and even reinstall it on another device withou...
Mon, 3 Jul, 2017 at 6:10 PM